Question 1

What types of services do you offer? Can you do Motor Vehicle Inspections? What about collision repair work?

Accepted Answer

We are a full-service repair shop, we offer a wide range of services including routine maintenance (oil changes, tire rotations, etc.), diagnostics, brake repairs, engine repairs, transmission services, and more. You can find pricing for our services under the "Services" page. We are an approved New Brunswick Motor Vehicle Inspection station as well. We do not handle any collision related repairs.

Question 2

Are you currently taking on new clients?

Accepted Answer

At this time, we are not. As a smaller shop, our schedule books up very quickly. We decided to pause taking on new clients to ensure our loyal, existing customers don't experience long wait times and continue to receive the dedicated, high-quality service they expect.

Question 3

Do you work on all makes and models of vehicles?

Accepted Answer

Yes, we have experience working on all makes and models of cars, trucks, and SUVs, including both domestic and foreign vehicles.

Question 4

Can I bring my own parts for you to install?

Accepted Answer

We generally prefer to use parts sourced through our trusted suppliers to ensure quality, compatibility, and to provide warranty on our repairs. However, we can discuss your options on a case-by-case basis.

Question 5

I have a new car, do I need to take it to a dealership for maintenance in order to keep my warranty valid?

Accepted Answer

No, As long as you follow the specifications given by the manufacturer (which can be found in your owner’s manual), your warranty is valid. At Apex auto, we always follow the manufacturer’s maintenance schedule. We’ll make sure your warranty remains valid and your car remains happy - for many miles to come!

Question 6

Do you offer warranties on your repairs?

Accepted Answer

Yes, we stand behind our workmanship and parts. We offer warranties on repairs and parts installed by our technicians. Please ask us for specific warranty details.

Question 7

Do you provide loaner cars or shuttle services?

Accepted Answer

No, we do not offer loaner vehicles or shuttle services at this time.

Question 8

Can you provide estimates before starting repairs?

Accepted Answer

Yes, we can provide estimates for most services. However, some repairs may require diagnostic evaluation before an accurate estimate can be given.

Question 9

Do you use OEM (Original Equipment Manufacturer) parts?

Accepted Answer

We primarily use OEM grade parts to ensure compatibility and quality. However, we also offer aftermarket parts as alternatives depending on your preference and budget.

Question 10

What forms of payment do you accept?

Accepted Answer

We accept cash, debit, all major credit cards, and E-Transfer as well. Payment is due upon completion of service.

Question 11

Can I wait while my vehicle is serviced?

Accepted Answer

Absolutely, there is seating available to wait for your vehicles repair. We have free coffee, hot chocolate etc as well as charging stations for your devices. Customer washroom facilities are available at our location as well.

Question 12

Can I drop my car off after hours?

Accepted Answer

Absolutely, we have a key drop off slot in our first garage bay door, just to the left of our entrance. You can drop the keys in the there and we will retrieve them during business hours.

Frequently asked questions